Refund policy

General Returns
We do not accept returns, as each item is meticulously inspected and hand-selected before shipping to ensure it meets our quality standards. 

All items sold at wintexarchive.com are secondhand or vintage, which means natural signs of wear, age, or minor imperfections are to be expected. By placing an order, you acknowledge and accept these conditions.

Therefore, we do not usually accept returns, exchanges, or cancellations at this time. We trust our customers to review the provided details. Please also note that varying levels of wear are natural for vintage and second-hand items and may not always be captured fully in photos or descriptions.

Shipping Risk & Liability: For international shipments all shipping risks pass to the customer once the order has been handed over to the carrier.

We are not liable for delivery delays, lost shipments, or parcels marked as delivered but stolen or missing thereafter.

In accordance with UCC § 2-509 (Risk of Loss), the risk of loss transfers to the buyer upon shipment unless otherwise agreed.

If an order is returned to us and requires re-shipment, all additional shipping costs must be paid by the customer prior to re-dispatch.

Item Inspection
We kindly request that you inspect your order immediately upon receipt. If there are any issues, such as receiving the wrong item or discovering damage during transit, please contact us promptly at wintexarchive@web.de

Finding a Solution
Your satisfaction is important to us. If you experience any issues with your purchase, we will do our best to find a fair solution. Our goal is to ensure you have a smooth and positive shopping experience with Wintexarchive.

Exceptions
Please note that while we strive to assist our customers as much as possible, exceptions to our policy may apply in specific cases.

Thank you for choosing WINTEXARCHIVE. If you have any questions or need assistance, please don’t hesitate to contact us.